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FAQ

General Question

How much does it cost?

An SMS cost GHs 0.035. You can send to all Networks in Ghana at this cost. The cost of a message can change depending on the length of the message, the number of recipients, use of special characters and emojis.
You can use the check cost button to get an estimate of the cost of a campaign.

Are Messages Instant

In the absence of network and 3rd Party service challenges, Messages are sent out instantly as received.

What affects message delivery?

Most messages are delivered instantly however the following can affect message deliverability:
- Short messages (160 - 320 characters long) are likely to be delivered than long messages (350 -800 characters long).
- Using special characters (@, `, ~, apostrophe) and emojis in your message might cause message not to be delivered because of encoding issues.
- Recipient inbox full.
- Congestion on the recipient network.
- Poor network connectivity of the recipients handset or device.
- Device or handset or SIM does not support ESME messaging.
- Technical challenges on the network provider's end.
- Inactive SIM cannot receive messages

How do I register SenderID

On your dashboard, click on User Pages menu item on your left panel, from the drop down list select Register SenderID. Contact support after submitting the form.

What is the maximum number of recipients per message

You can send a single message to a maximum of 350 contacts/recipients at a time

How do I top up

From your dashboard, simply tap on the "Buy Credit" button, enter the desired amount (minimum amount is GHS5) you want to top and submit. Follow the on screen instructions until the process is complete.

Which networks can I pay with

We support payments from all Mobile Money Networks with VISA and MasterCard. Kindly note that there is a 2% payment fee charged by our payment provider.

Technical Question

Is the platform always online

Yes! the platform is always online 24 hours, 7 days a week. If your experience any downtime, quickly report to us.

What if I forgot my password

From the login screen, tap on the "forgot password" and follow the on-screen prompts. Also you can reach out to support for further assistance.

Do I need a business Cert

No! you don't need a business certification to start using the platform, but fraudsters should clear the system. We have placed AI robots to detect fraudulent activity. Such accounts will be blocked and terminated regardless of the available credit.

How do I verify my account after signup?

Yes! Upon sign up, a verification link is sent via email to easily verify ownership of your account.
If you did not get the link, request it again from the login screen, tap on the "Need to resend verification email" and follow the on-screen prompts.



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